Elev1 Solutions

Privacy Policy

ELEV1 Solutions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VoIP telecommunications services and visit our website.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

Usage Data

Personal Information We may collect personal information that you voluntarily provide to us when you: Register for our services Express interest in obtaining information about us or our products Participate in activities on our website Contact us This information may include: Name and contact information (email address, phone number, postal address) Business information (company name, job title) Billing and payment information Account credentials Communication preferences

Communication Data

Call metadata (but not call content) SMS/text message metadata (sender, recipient, timestamp, message length) Message routing information Service quality metrics Technical support communications

How We Use Your Information

We use the information we collect to: Provide, operate, and maintain our VoIP and SMS services Process your transactions and manage billing Send you service-related communications and updates Deliver SMS messages on your behalf Respond to your inquiries and provide customer support Monitor and analyze usage patterns to improve our services Detect, prevent, and address technical issues and fraud Comply with legal obligations and industry regulations Send marketing communications (with your consent) Enforce our terms and conditions

Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your information includes: Contract Performance: Processing necessary to provide our services Legitimate Interest: To improve our services, prevent fraud, and ensure security Legal Obligation: To comply with telecommunications regulations Consent: For marketing communications (which you can withdraw at any time)

How We Share Your Information

We may share your information with: Service Providers Third-party vendors who perform services on our behalf, including:

Payment Processors

Cloud hosting providers Customer relationship management platforms Analytics providers Upstream carrier partners

Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or part of our business.

Legal Requirements

When required by law or to: Comply with legal processes or government requests Enforce our agreements and policies Protect our rights, property, or safety Prevent fraud or illegal activities

Carrier Partners

Necessary routing and technical information with telecommunications carriers to complete calls, deliver SMS messages, and provide services. We do not sell your personal information to third parties. Data Retention We retain your information for as long as necessary to:

Data Retention

Provide our services to you Comply with legal obligations (including telecommunications regulations requiring retention of call records) Resolve disputes and enforce our agreements Call detail records are typically retained for a minimum period as required by applicable telecommunications regulations, usually between 1-2 years. SMS metadata is retained according to the same standards.

Data Security

We implement appropriate technical and organizational security measures to protect your information, including: Encryption of data in transit and at rest Secure network infrastructure Access controls and authentication Regular security assessments Employee training on data protection However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights: General Rights Access: Request a copy of your personal information Correction: Request correction of inaccurate information Deletion: Request deletion of your information (subject to legal retention requirements) Objection: Object to processing of your information Restriction: Request restriction of processing Portability: Request transfer of your data to another provider

Opting Out of Marketing Communications

You can opt-out of marketing emails by: Clicking the "unsubscribe" link in any marketing email Contacting us directly at [your-email@elev1solutions.com] Updating your communication preferences in your account settings

SMS Marketing (10DLC Compliance)

If you opt-in to receive SMS/text messages from us: You will receive promotional messages, service updates, and account notifications Message frequency varies based on your preferences and activity Standard message and data rates may apply from your carrier You can opt-out at any time by replying STOP to any message Reply HELP for assistance Your consent to receive SMS messages is not a condition of purchasing our services We comply with all applicable TCPA (Telephone Consumer Protection Act) and 10DLC (10-Digit Long Code) regulations By providing your mobile phone number and opting in, you consent to receive automated marketing text messages from ELEV1 Solutions. Consent is not required to make a purchase.

Special Provisions for EEA and California Residents

GDPR Rights (EEA Residents) If you are in the EEA, you have additional rights under GDPR, including the right to lodge a complaint with a supervisory authority. CCPA Rights (California Residents) California residents have the right to: Know what personal information is collected Know whether personal information is sold or disclosed Opt-out of the sale of personal information (we do not sell personal information) Request deletion of personal information Non-discrimination for exercising privacy rights To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to: Maintain your session and preferences Analyze website traffic and usage Provide personalized content Improve user experience You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws. Changes to This Privacy Policy We may update this privacy policy from time to time. We will notify you of any material changes by:

Notification Methods

Posting the updated policy on our website Updating the "Last Updated" date at the top of this policy Your continued use of our services after changes constitute acceptance of the updated policy.

Last Updated

This privacy policy was last updated on [29-10-2024].

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us: ELEV1 Solutions Email: [privacy@elev1solutions.info] Phone: [Your 833-349-2022] Address: [30 N Gould St Ste R Sheridan, WY, 82801, USA] For data protection inquiries in the EEA, you may contact our Data Protection Officer at: [dpo@elev1solutions.info]

Regulatory Compliance

ELEV1 Solutions complies with applicable telecommunications regulations including but not limited to: Federal Communications Commission (FCC) regulations Communications Assistance for Law Enforcement Act (CALEA) Customer Proprietary Network Information (CPNI) rules General Data Protection Regulation (GDPR) California Consumer Privacy Act (CCPA)

Thank You

Your privacy matters to us. Thank you for trusting ELEV1 Solutions with your telecommunications needs.
Elev1 Solutions LLC