SERVICES

Inbound Call Handling: Answering customer queries, troubleshooting, and resolving issues.
Outbound Call Support: Follow-ups, feedback surveys, or sales calls.
Email Support: Managing customer inquiries and providing resolutions via email.
Live Chat Support: Assisting customers in real-time through chat platforms.
Social Media Support: Addressing queries and managing brand reputation on platforms like Facebook, Twitter, and Instagram.

01

Customer Support Services

Your One-Stop Solution for Customer Support and Back-Office Services

02

Technical Support Services

IT Help Desk: Troubleshooting technical issues for customers.
Product Support: Assisting with product installations, configurations, and repairs.
Software Support: Providing guidance for software usage and problem resolution.

03

Back-Office Support

04

Sales and Telemarketing

Data Entry and Processing: Managing large volumes of data accurately.
Order Processing: Handling purchase orders, invoices, and fulfillment processes.
Billing and Invoicing: Generating and managing customer invoices.
Record Maintenance: Organizing and maintaining records and documents.

Lead Generation: Identifying and qualifying potential customers.
Appointment Setting: Scheduling meetings for sales teams.
Telesales: Selling products or services directly to customers over the phone.

05

Dispatch and Logistics Support

Truck Dispatching Services: Booking loads, negotiating rates, and coordinating deliveries.
Route Optimization: Helping carriers save time and fuel with efficient routing.
Load Board Management: Monitoring and securing freight opportunities.

06

Industry-Specific Services

Healthcare Support: Medical billing, insurance claims processing, and patient appointment scheduling.
E-commerce Support: Order tracking, returns management, and product support.
Travel and Hospitality: Booking reservations, cancellations, and itinerary updates.

At XI Solutions, we’re dedicated to delivering reliable, efficient, and scalable solutions tailored to your business needs. Whether you’re looking to enhance customer satisfaction, streamline operations, or scale your business processes, our team of skilled professionals is here to help. Partner with us to unlock new levels of productivity and excellence—because your success is our mission.

Contact Us

Get in touch with our consultants today to make your construction dream a reality.